Refund policy

At The Label Me, every garment is a carefully curated expression of art, crafted exclusively for you. Due to the personalized and made-to-order nature of our pieces, we follow a strict no-refund policy. However, we understand that perfect fits matter — and we’re here to help.

👗 No Refunds, But We Offer Fit Support

All purchases are non-refundable once the order is placed and confirmed. As each item is handcrafted on order, cancellations or monetary refunds are not permitted.

However, if you face sizing concerns or minor issues, we offer:

  • One-time size exchange, or

  • Complimentary alteration, subject to eligibility and brand approval

📝 Eligibility for Size Exchange or Alteration

We want you to love your purchase from The Label Me. If you
require a size exchange or minor alteration, please ensure the
following:
Your garment must:
• Be in unused, unwashed, and original condition
• Not be customized or altered beyond our standard size
chart
• Be within the 7-day exchange/alteration request period
from the delivery date
• Pass inspection and approval by our Quality Control team
Exchanges or alterations will NOT be accepted if:
• The garment was ordered with custom measurements
• The item was purchased on sale or at a discounted price
• The item shows any signs of wear, washing, damage, or
tampering
• The order was shipped internationally (due to logistical
limitations)
Important:
• All exchanges/alteration requests must be initiated by
emailing us at [insert your email here].
• We reserve the right to decline a request if the above
conditions are not met.
• Alterations are subject to availability of fabric and trims.

📩 How to Initiate an Exchange or Alteration

Please email us at info.thelabelme@gmail.com within 7 days of receiving your order. Include:

  • Your Order ID

  • Clear images of the item

  • Provide us clear images of the item along with a product unboxing video for
    verification.

Our team will get back within 1–2 business days to guide you through the next steps. Additional images or details may be requested for assessment.

🚚 Shipping the Product Back

Once approved, please send the garment to:

THE LABEL ME
[Your Studio Address]
Guwahati, Assam – 781005
📞 Phone: [Insert Contact Number]

  • Return shipping charges are borne by the customer

  • We recommend using a reliable, trackable shipping service

  • After receiving the returned item, your corrected size will be shipped with care

📌 Important Notes

  • Slight differences in color, texture, or embellishment are part of artisanal production and are not considered defects

  • All exchange approvals are at the sole discretion of The Label Me team

  • Only one exchange request per order is permitted

  • No exchanges for international orders or during heavy sale periods

🙏 Our Philosophy

Every piece at The Label Me is a reflection of soulful craftsmanship and slow fashion. We value your trust in our process and strive to ensure your garment fits not just your body, but your personality.

Thank you for celebrating individuality with us.